Catalog | OnLine Retail Contact Center Services

|
Customer Care Contact Center Services

|
Direct Response Sales Experience

|
Government Contact Center Services

|
Live Chat Services

|
USA 800 Overview & Value Proposition

|
Government AHT Reduction

|
|
USA 800 has been able to reduce AHT 50% utilizing improved technologies, along with improved agent evaluations and training. |
|
|
Healthcare Member Experience Improvement

|
|
Healthcare Member Experience Improvement |
|
|
Retail Reducing Costs for Cataloger

|
|
USA 800 provides variable cost structure for cataloger reducing costs while exceeding all key metric expectations. |
|
|
Wireless Channel Revenue Improvement

|
|
USA 800 developed two new direct sales channels increasing sales orders by 230% in one year. |
|
|
Education Key Metric Improvement Case Study

|
|
Education Key Metric Improvement Case Study |
|
|
Channel Optimization White Paper
 Increase revenue through direct distribution without cannibalizing retail channels
|
India Call Centers
 Indian Call Centers May No Longer Be Worth The Trouble
|
Recession Report |
Technology-Positive Results in Contact Centers |